At Auto Engines LLC, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, our Refund and Returns Policy is here to assist you. Our return policy lasts for 30days from the moment you receive your order. After this period, you will no longer be eligible for a return.

Return Eligibility

You may request a return for items purchased directly from Auto Engines LLC under the following conditions:

  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition, unused or slightly used.
  • Proof of purchase is required (order confirmation email or receipt).

When products are returned, we must re-test and, in some cases, dismantle and rebuild all returns to ensure anything resold is in the same quality for the next customer. Shipping these items is extremely costly, and our remanufacturing process is extensive and requires a lot of skill. Because of these expenses, you will forfeit any upfront freight charges, and you will need to arrange return shipping while we charge a 10% restocking fee.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@autoenginesllc.com or call to request a Return Merchandise Authorization (RMA) number. Please provide your order number and reason for the return.

  2. Prepare Your Package:

    • Carefully package the item(s) you wish to return in the original packaging, including all accessories, manuals, and documentation.
    • Write the RMA number clearly on the outside of the package.

  3. Return Shipping:

    • You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective item).
    • We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, you will receive a refund to the original payment method within 1-3 business days.

  • Refunds will include:
    • The purchase price of the item.
    • Shipping fees (if applicable) for the original order will only be refunded if the return is due to an error on our part or if the item is defective.

Note: Return shipping costs are non-refundable unless Auto Engines LLC is responsible for the return.

Exchanges

If you wish to exchange an item for another model or size, please initiate a return as described above and then place a new order for the desired item.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team within 48 hours of receipt. We will work with you to resolve the issue, which may include a replacement, refund, or return at no additional cost to you.

Changes to This Policy

Auto Engines LLC reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be posted on this page with the effective date at the top.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please do not hesitate to reach out:

  • Email: info@autoenginesllc.com
  • Phone: +1 (916) 222-2977

Thank you for choosing Auto Engines LLC. We appreciate your business and are here to help ensure your satisfaction.