Frequently Asked Questions & Answers (FAQs)

General Information

1. What types of vehicles can benefit from JDM engines?
   JDM engines are typically used in Honda, Nissan, Subaru, Toyota, and Mitsubishi vehicles, among others. They provide performance upgrades for compatible models.

2. How are remanufactured engines different from rebuilt engines?
   Remanufactured engines are taken apart and rebuilt to meet OEM specifications, providing a higher level of quality assurance than simply rebuilding existing parts.

3. Are JDM engines used or new?
   JDM engines are typically used but are tested and refurbished to ensure they meet our quality standards.

4. Can I request a specific model of JDM engine?
   Yes, you can request specific models. We will do our best to find the engine suitable for your needs.

5. What should I consider when buying a JDM engine?
   Consider compatibility with your vehicle, warranty coverage, and any required modifications for installation.

6. What is the lifespan of a typical JDM engine?
   The lifespan of a JDM engine can vary depending on the model and how it was maintained, but they are generally expected to last several years if properly cared for.

7. Are remanufactured parts better than used parts?
   Yes, remanufactured parts are rebuilt to meet OEM standards and often use new components, making them a more reliable choice than standard used parts.

8. Do you provide specifications for your products?
   Yes, detailed specifications for each product are available on our website to help you make informed decisions.

9. Are your products covered by recalls?
   If a recall has been issued for a specific model, we will inform you and ensure compliance with all safety standards.

10. What makes JDM products unique?
    JDM products are often performance-oriented and come from a market where automotive specifications may differ, providing unique features not always available in the US.

Product Information

11. Do you sell accessories for installations?
    Yes, we offer various accessories and components that may be needed for installation.

12. What brands do you carry for remanufactured products?
    We carry a variety of brands renowned for quality, including but not limited to Honda, Nissan, Toyota, and Subaru.

13. Is your inventory regularly updated?
    Yes, our inventory is regularly updated to reflect our current stock and newly available products.

14. How can I ensure that the engine I order is compatible with my vehicle?
    You can check compatibility by consulting your vehicle’s specifications and contacting our team for assistance.

15. What should I do if the product I want is out of stock?
    Sign up for notifications on our website, and you’ll be informed when the product is back in stock.

16. How many miles do JDM engines typically have?
    JDM engines generally have between 40,000 to 70,000 miles, but this can vary by the specific engine and its service history.

17. Do you provide engine and transmission dyno tests?
    While we do not provide dyno tests for every product, we ensure all remanufactured products are thoroughly tested for quality before sale.

18. Can I see photos of the actual engine I’m purchasing?
    Yes, we provide photos of our engines on the product pages, and we can send additional images upon request.

19. What accessories are typically included with a JDM engine?
    Accessories vary by engine type, but generally include a wiring harness, intake manifold, and sometimes the alternator.

20. How do you source your JDM engines?
    We source our JDM engines from reputable suppliers and ensure that they meet our quality standards through thorough inspection and testing.

Warranty Information

21. How do I keep my warranty valid?
    To maintain warranty validity, ensure proper installation, regular maintenance, and retain your proof of purchase.

22. Can the warranty be transferred to a new owner?
    Our warranty is non-transferable and applies only to the original purchaser.

23. What if I need to replace a part covered by the warranty?
    Please contact us with details, and we will guide you through the replacement process.

24. What documentation do I need for a warranty claim?
    You will need your order number, a description of the issue, and any relevant documentation such as installation receipts.

25. Can I extend my warranty?
    Currently, we do not offer extended warranty options, but we may consider this in the future.

26. Is there a period I must wait before claiming the warranty?
    No, you can claim the warranty as soon as you identify a defect during the warranty period.

27. Can I get a warranty extension for my JDM products?
    Currently, we do not offer warranty extensions on JDM products, but we provide reliable warranties to ensure customer satisfaction.

28. What documentation do I need to validate my warranty?
    You need your order receipt, installation records, and any additional documentation specific to the warranty claim.

29. If parts break outside the warranty, can they be repaired?
    Yes, damaged parts can often be repaired or replaced outside of warranty terms, and we can help find solutions.

30. Are warranties applicable for motorsports use?
    Warranties do not cover use in competitive motorsports, as products must be used under normal driving conditions to maintain validity.

Ordering Process

31. Is there a minimum order requirement?
    There is no minimum order requirement; you can purchase as little or as much as you need.

32. What happens if an item is backordered?
    If an item is backordered, we will inform you of the expected delay and give you the option to wait or cancel your order.

33. Can I place an order over the phone?
    Yes, you can place an order over the phone during our customer service hours.

34. Are bulk discounts available?
    Yes, we offer bulk discounts on larger orders. Please contact us for details.

35. How can I track my order?
    Once your order is shipped, you will receive a tracking number via email that you can use to monitor your shipment.

36. Can I place a custom order for engines or parts?
    Yes, if you have specific requirements or customizations, please contact us, and we will try to accommodate your needs.

37. How can I be sure I’m ordering the correct part?
    We recommend you check your vehicle’s specifications and consult with our customer support team for assistance in selecting the right parts.

38. Are there any additional fees for placing an order?
    Apart from shipping costs, there are generally no hidden fees; all charges will be disclosed during the checkout process.

39. What happens if I forget my password for the website?
    You can reset your password by clicking on the “Forgot Password?” link on the login page and following the instructions sent to your email.

40. Can I order parts without creating an account?
    Yes, you can make purchases as a guest without creating an account.

Shipping & Delivery

41. What shipping carriers do you use?
    We use various shipping carriers, including UPS, FedEx, and USPS, based on your location and shipping options.

42. Do you offer free shipping?
    We offer free shipping on select orders over a certain amount. Check our website for current promotions.

43. Can I specify a delivery date for my order?
    While we cannot guarantee specific delivery dates, we can provide estimated delivery times based on your shipping method.

44. What if I entered the wrong shipping address?
    If you notice a mistake, contact us immediately. If the order hasn’t shipped, we can correct the address.

45. Are there additional fees for international shipping?
    Yes, international shipping may incur customs duties and taxes depending on your country’s regulations.

46. Can I change my shipping address after placing an order?
    If your order hasn’t shipped yet, contact us immediately, and we’ll assist you in updating the shipping address.

47. What should I do if I don’t receive my order confirmation?
    If you do not receive a confirmation email shortly after your purchase, please check your spam folder or contact us for assistance.

48. Will I be charged sales tax on my order?
    Sales tax may apply depending on the state to which you are shipping the product.

49. Do you provide tracking for international shipments?
    Yes, international shipments will also include tracking information to monitor your order.

50. What should I do if my package is lost in transit?
    Contact us, and we will work with the shipping carrier to locate your package, or arrange for a replacement if necessary.

Technical Support

51. Where can I find installation instructions for my product?
    Installation instructions are typically included with the product. Additionally, you can contact us for guidance if needed.

52. What tools do I need for installation?
    Basic tools such as wrenches, sockets, and screwdrivers are generally required, but specific tools may vary based on the product.

53. Is professional installation recommended?
    Yes, we recommend having a qualified technician install your engine or transmission to ensure proper fit and function.

54. What is included in the remanufacturing process?
    The remanufacturing process includes disassembly, cleaning, inspecting parts, replacing worn components, and reassembly.

55. Can I access customer testimonials or reviews?
    Yes, reviews and testimonials from our customers can be found on our website and third-party review platforms.

56. How can I find troubleshooting information for my product?
    We are continuously updating our knowledge base on our website, which includes troubleshooting tips for common issues.

57. Can you provide guidance on wiring harness modifications?
    Yes, we can provide general advice on wiring harness modifications, but we recommend consulting an expert for complex installations.

58. How do I properly break in a remanufactured engine?
    Follow the recommended guidelines in your owner’s manual for break-in procedures, usually including varied RPM use and regular oil changes.

59. Is it normal for new engines to have some noise?
    Some noise is normal during initial operation, but any excessive noise should be examined by a professional technician.

60. What are signs that I need a new transmission?
    Common signs include slipping gears, strange noises during operation, and warning lights on the dashboard.

Customer Service

61. How can I provide feedback about my experience?
    We welcome any feedback! You can send your comments to info@autoenginesllc.com or leave a review on our website.

62. What if I experience poor customer service?
    We take customer service seriously. Please reach out directly to our management team via email, and we will address your concerns.

63. Can I speak to a manager if I have an issue?
    Yes, you can request to speak with a manager by contacting our customer service.

64. Do you have a knowledge base or help center?
    Yes, we are building a knowledge base to assist with common questions. You can find it on our website.

65. Are there any FAQs on your website?
    Yes, we will continually update our FAQ section on the website for your convenience.

66. How can I get in touch if I have an urgent issue?
    For urgent matters, please contact us via phone during business hours for immediate assistance.

67. Do you have a chat support option?
    We do not currently offer live chat, but our email support is responsive, and we aim to reply within 24 hours.

68. How long does it typically take to get a response?
    Our customer support team typically responds within 1 business day. If your matter is urgent, please mention that in your email.

69. How can I change my email preferences for communications?
    You can change your email preferences in your account settings or by contacting our support team.

70. What social media platforms can I find you on?
    We are active on Facebook, Instagram, and Twitter, where we share updates, promotions, and engage with our community.

Additional Inquiries

71. Do you have a loyalty program?
    Currently, we do not offer a loyalty program, but we may introduce one in the future.

72. Can I sign up for a newsletter?
    Yes, you can sign up for our newsletter on our website to receive updates and promotions.

73. What should I do if I have a question that’s not listed here?
    Feel free to reach out to us via email, and we will get back to you with the information you need.

74. What should I do if I suspect I received a defective item?
    Contact us immediately with your order number and details of the issue, and we will work to resolve it promptly.

75. Are your engines certified for emissions?
    Many of our engines meet or exceed emissions standards, but it is your responsibility to verify compatibility with local regulations.

76. What payment options do you offer?
    We accept major credit cards, PayPal, and bank transfers for your convenience.

77. Can I pay for my order in installments?
    We currently do not offer installment payment plans but are exploring financing options through third-party providers.

78. Do you provide an option for local pickup?
    Yes, we offer local pickup for customers who can pickup in person.